Head of Service & Aftersales
United Arab Emirates
Full timeOn-site
Job description
Role Overview:
The Head of Service & Aftersales will spearhead the development and execution of Peec’s aftersales/service organization, driving the consistency and reliability of service that supports Peec’s expansion. This individual will be integral in ensuring that service and aftersales considerations are embedded in the design phase of new products, whilst establishing frameworks and processes for operational excellence. Based in Dubai, this role is foundational in achieving superior customer and partner satisfaction through market leading fleet uptime and efficient service methodologies.
Responsibilities:
- Build and manage a serviceability engineering team to ensure alignment between design strategies and service requirements.
- Oversee the creation of Service Bills of Materials (SBoM) and work instructions, ensuring all service operations are optimized and documented.
- Collaborate with the Supply Chain Team to manage aftersales parts logistics, including negotiations with suppliers and the setup of service parts logistics and warehousing.
- Formulate and execute a diagnostic and aftersales support strategy, providing direct field support for complex service issues.
- Develop and implement a comprehensive training and certification program for service partners and internal staff.
- Manage service partner relationships, from capability assessment to operational support, to ensure high fleet uptime.
- Coordinate warranty policies, budgeting, and supplier agreements in line with Peec’s quality standards.
- Accountable for fleet uptime, customer satisfaction, financial performance, and adherence to SLAs.
Requirements for the Role:
- Minimum 5 years of experience in the Automotive industry, preferably with exposure to commercial fleet operations.
- Proven track record of building service and aftersales organizations in high-growth environments.
- Strong leadership skills, with the ability to manage cross-functional teams and external partners.
- Comprehensive understanding of supply chain logistics, particularly in the context of service parts management.
- Expertise in diagnostic strategies, vehicle platform integration, and aftersales support systems.
- Experience in training development, certification processes, and learning management systems.
- Excellent communication and relationship-building skills, with the capability to handle regulatory and partner negotiations.
- Ability to work effectively in a fast-paced, onsite environment in Dubai.